Frequently Asked Questions

Find answers to common questions about our platform

How do I get started?

Simply create a free account, purchase tokens or a subscription, and book your first lesson. You can choose from available teachers and time slots that work for you.

What technology do I need?

You need a device with a webcam and microphone (computer, tablet, or smartphone) and a stable internet connection. Lessons are conducted via our built-in video calling system.

Can I cancel or reschedule lessons?

Yes! You can reschedule lessons up to 24 hours before the scheduled time at no charge. Cancellations within 24 hours may forfeit the token.

Do you offer lessons for children?

Absolutely! We have specialized teachers for children. Parents can create accounts and manage their children's lessons, and all lessons are recorded for safety.

What payment methods do you accept?

We accept credit cards, PayPay, and bank transfers. All payments are processed securely through our payment partners.

Do tokens expire?

No! Tokens never expire. Use them whenever you want, with no pressure or time limits.

Still have questions?

Contact our support team