Last updated: August 2026 (version 2026-08-01)
These Student Terms, together with any notices and policies referenced herein (the "Terms of Use"), apply to all use of the Service by Students. Japan Standard Time (JST) applies to all dates and times stated herein.
We may communicate with you by email, in-product notices, or other reasonable means. Notices are deemed effective when sent.
You must be at least 13 years old to register. If you are under 18, you represent that your parent or legal guardian has read and accepted these Terms on your behalf. Parents may register a child account and have full access to the child's data, communications, and bookings.
You are solely responsible for evaluating the credibility, accuracy, and usefulness of information on the Service, and the quality of any Tutor's lessons. NWE does not verify Tutor credentials beyond identity checks and makes no warranty regarding Tutor conduct, language ability, or lesson quality.
Lessons are delivered solely by Tutors. NWE is not a party to any Lesson Agreement and assumes no responsibility for acts or omissions of Tutors, including any damage or loss arising from a Lesson.
You agree to communicate respectfully with Tutors and other Students, to follow instructions of the Tutor, and to use video conferencing tools (e.g. the in-platform meeting room or any tool the Tutor specifies) in good faith.
Disputes with Tutors, other Students, or third parties must be resolved directly between the parties. NWE has no obligation to mediate but may, at its discretion, refund Tokens or remove a user. You indemnify NWE for any cost, including reasonable legal fees, arising from your disputes.
You must register by providing your name, email address, password, country of residence, and other requested information. Information must be accurate and complete.
We may refuse or cancel a registration without prior notice if (a) information is falsified, (b) the applicant has previously been banned for violating these Terms, (c) the applicant creates duplicate accounts, or (d) continued use is otherwise inappropriate. You may close your account at any time from Settings; unused Tokens remain subject to Section 13.
NWE may suspend the Service or cancel a Student's registration without prior notice if the Student violates these Terms, commits any act in Section 13, or if continued use is inappropriate. On cancellation, unused Tokens are forfeited and not refunded, except as required by law.
You are responsible for keeping your password confidential. NWE is not liable for unauthorized use of your password. If you suspect unauthorized use, change your password immediately and contact support@nwenglish.com.
You are responsible for procuring and maintaining the hardware (computer, headset, microphone, camera), software, and internet connection required to use the Service. NWE is not responsible for lesson failures caused by your equipment or network.
Recommended environment:
Use outside the recommended environment is at your own risk. NWE will not refund Tokens for failures caused by unsupported browsers, outdated operating systems, or insufficient network bandwidth.
A Lesson Agreement is formed when a Tutor confirms your booking request. Tokens equal to the Lesson Fee are deducted at booking confirmation.
Cancellation and rescheduling:
Late arrival and no-show:
See our Cancellation Policy page for full details.
Tokens are refunded in the following circumstances:
Once purchased, Tokens are non-refundable to your original payment method except where required by the Consumer Contract Act (Japan) or other mandatory law.
Monthly or annual subscriptions grant Tokens per billing cycle. Subscriptions renew automatically until cancelled.
You may not, in connection with the Service:
Lessons and messaging are delivered via the in-platform meeting room or, if the Tutor specifies, an external tool such as Zoom, Google Meet, or LINE. You must comply with the terms of service of any third-party tool. NWE is not responsible for failures of third-party software.
You retain ownership of content you submit (homework, messages, profile information, attachments). You grant NWE a non-exclusive, worldwide, royalty-free licence to host, display, modify, translate, and process that content solely to provide the Service.
You warrant that your content does not infringe third-party rights, is lawful, and does not contain malware. You indemnify NWE against claims arising from your content.
You agree to keep confidential any information about other users, Tutors, or the Service that you learn through the Service, both during and after your use. You may not disclose such information to third parties except as required by law.
Our processing of personal data is governed by the Privacy Policy and complies with the Japan Act on the Protection of Personal Information (APPI) and, for users located in the European Economic Area, the United Kingdom, or Switzerland, the General Data Protection Regulation (GDPR). By using the Service you consent to that processing, including international transfers to Stripe (US), Google (US), Resend (US), and Sentry (US/EU) as detailed in the Privacy Policy.
You may exercise your rights of access, rectification, erasure, portability, objection, and withdrawal of consent by emailing privacy@nwenglish.com. For EU users, the lawful bases for processing are listed in the Privacy Policy.
The Service is provided "as is" and "as available". NWE makes no warranty regarding the availability, reliability, accuracy, or quality of the Service or any Lesson.
To the maximum extent permitted by law, NWE shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to the Service. NWE's aggregate liability for any claim shall not exceed the amount of Tokens you purchased from NWE in the three (3) months preceding the event giving rise to the claim.
NWE is not responsible for acts or omissions of Tutors, other Students, or third parties.
You agree to indemnify and hold NWE harmless from any claim, damage, or expense (including reasonable attorneys' fees) arising from your breach of these Terms, your misuse of the Service, or your violation of any law or third-party right.
NWE may modify, suspend, or discontinue the Service, in whole or in part, at any time without prior notice. We will not be liable for any such modification, suspension, or discontinuance. On full discontinuance, we will refund the value of unused Tokens per Section 25.
The Service, including its source code, design, text, graphics, logos, and software, is owned by NWE and protected by copyright, trademark, and other laws. Nothing herein grants you any right to use NWE's trademarks, service marks, or trade dress except as required to use the Service as intended.
We may revise these Student Terms at any time. If a revision is material we will notify you by email or in-product notice and, where required by GDPR or APPI, obtain your consent (e.g. via the re-accept flow). Continued use after the effective date constitutes acceptance of the revised Terms.
You may terminate your account at any time. NWE may terminate or suspend your account for any breach of these Terms. On termination by NWE for cause, unused Tokens are forfeited. On termination by NWE without cause or on discontinuance of the Service, unused Tokens are refunded by a method NWE specifies within 60 days.
You may not assign or transfer your account or these Terms to a third party without NWE's written consent.
You represent that you are not, and have not been in the past five years, a member of any organized crime group (Boryokudan), a related company, corporate extortionist, or equivalent ("Antisocial Forces"), and that you have no relationship involving Antisocial Forces. You will not engage in any such relationship during the term of these Terms.
Any provision of these Terms that conflicts with the Consumer Contract Act (Japan Act No. 61 of 2000) is ineffective to that extent. The remaining provisions remain in full force.
Where you act as a data controller over content you upload (for example, a parent uploading a child's personal data), you indemnify NWE against fines, claims, and reasonable legal costs arising from your failure to comply with applicable GDPR obligations.
In the event of a personal-data breach likely to result in a risk to your rights or freedoms, NWE will notify the relevant supervisory authority within 72 hours of becoming aware of the breach and notify affected users without undue delay.
These Student Terms are governed by the laws of Japan, without reference to conflict of laws. The Tokyo District Court or Tokyo Summary Court has exclusive jurisdiction over any dispute arising out of or relating to these Terms, unless you reside outside Japan and mandatory consumer-protection law in your country requires otherwise.
These Terms are written in English. Translations into Japanese, Chinese, and other languages are provided for convenience only. In the event of a conflict, the English version prevails.
Sections 5, 6, 9, 11, 13, 15, 17, 19, 20, 21, 23, 27, 28, 29, 30, 31, and 32 survive termination of your account.
Contact support@nwenglish.com for any question about these Student Terms.